22-25 May 2023
IMEX Frankfurt

Accessibility at IMEX
We’re passionate about designing events that feel safe, inclusive, and accessible to all. We want to create the best experience for everyone attending IMEX. We hope the following information helps you to plan your IMEX experience and answers any questions you may have about accessibility. 

Contact us 

If you need accessibility assistance before the show, please contact our operations team at operations@imexexhibitions.com or by telephone +44 (0) 1273 224 958.

Who to contact during the show 

If you need assistance whilst attending IMEX you can contact us in the following ways:  
  • At the IMEX Operations Office, located outside of Hall 8 at Messe Frankfurt  
  • At the IMEX Information Counter, located in Hall 9  
  • By telephone +44 1273 224 958  
  • You can also look out for members of our team who’ll be wearing a white IMEX name badge

Wheelchair accessibility

Information counters 
The following areas include an accessible counter:  
  • Information Zone, Hall 9, stand 9013 
  • Hosted Buyer Lounge, Hall 9 

The following area doesn’t have an accessible counter, however, is open and can be accessed from the side:  
  • Operations Office, outside Hall 8
Exhibition Hall 8, Messe Frankfurt 

The minimum aisle width in Hall 8 is 3 metres.  

All exhibition stands with a raised floor of up to 4cm will require an area with a bevelled edge or a ramp. For floors above 4cm only a ramp will be accepted. The minimum width for the bevelled area or the ramp is 90cm. 

We encourage stand builders to consider accessibility when designing the layout of their stand and furniture, however we don't audit this. Please ask the exhibitor for help if you require adjustments.

In Hall 8, there are three main catering outlets and one coffee station. The main catering outlets have a counter height of 1.27 metres.  

In Hall 9 there are three catering trucks which are not wheelchair accessible. If you’d like assistance with ordering, please go to the Information Counter located nearby in Hall 9 and one of the IMEX team will be happy to assist you.
There’s also a catering outlet located in the middle of Hall 9 which can be accessed from the Hosted Buyer Lounge. The counter is 1.34 metres high. 

There’s a small supermarket located outside of Hall 9 which is wheelchair accessible. You can purchase food and drink and convenience items here. Located opposite is Restaurant Centro which is self-service with a wide range of menu options.  

On level 9.1 in Hall 9, Restaurant Granello will be operating in a hybrid mode, which means that guests can order and be served their drinks at the table. Food will be offered in the form of a buffet. The toilets are accessible on this level. 
Education areas 

All education theatres and stages are wheelchair accessible and there will be reserved spaces for wheelchair users. Most of the seats in the theatres are stools or benches without a chair back. There will be a small number of seats with backs.  

We use Silent Seminar audience headphones in most of our sessions to help reduce background noise.  

Real-time language translation and audio transcription is available for sessions taking place in the Forest, Ocean and Canyon theatres, the Research Pod and the People & Planet Village. Instructions  on how to use Wordly.ai on your device is available at the sessions. Please use the earphones for your device to listen to the audio translation. You can read the session transcription on your device.
Press Centre 

The Press Centre is located on level 8.1. There is lift access, however due to the heavy doors this is not accessible without assistance. Please ask at the Operations Counter located in Office 49 just outside the Hall 8 entrance.  


The internal shuttle buses between Halls 8 and 9 and entrance LEA are not wheelchair accessible. Please take a taxi to Hall 9, level 9.T for the most direct access to the show. Alternatively you can use public transport to S Bahn station Frankfurt (Main) Messe. There is no accessible route from entrance LEA to IMEX. See map for more information. 

Hosted buyer buses are not wheelchair accessible. If you require alternative transportation, please discuss this with your IMEX relationship manager or contact the hosted team at hosted@imexexhibitions.com, who will be happy to help. 
Sensory information 

Some areas of our event are lightly scented including the entrances to Hall 8 and the Inspiration Hub in Hall 9. Please contact us if you require more information on operations@imexexhibitions.com

Flashing images 
We don’t display flashing lights or images in any of our IMEX feature areas, such as the education areas in Hall 9. Video content shown on exhibitor stands may feature flashing images. 

Frequently asked questions

Is Messe Frankfurt an accessible venue?
Messe Frankfurt has a barrier-free access and connection network to ensure that mobility-impaired visitors can travel with ease. The Via Mobile, covered, moving walkway helps attendees reach every hall. Accessible toilets can be found at the front and back of Halls 8 and 9. See a map of the locations. For more information visit: www.messefrankfurt.com
Is there wheelchair or mobility scooter hire?
Yes, they are available to borrow with a deposit of 50 euros from the first aid clinic which is right outside the entrance to Hall 8.

Please email barrierefrei@messefrankfurt.com with the dates of hire to make a reservation. Alternatively you can call them on +49 69 75 7565 02
Is there accessible parking at Messe Frankfurt?
Parking for IMEX is on level P9. Lifts on all levels will take you to Level 9.T for registration and Level 9.0 for everything else.

If you have a disabled parking pass, or an “aG” type disability pass for severely impaired mobility, please go to the North Gate (Tor Nord), where the traffic attendants will provide you with a suitable parking space on the exhibition grounds.

There’s an information hotline which can provide details about alternative parking options for visitors with restricted mobility, who do not have an “aG” disability pass for severely impaired mobility. The hotline also provides information about special permits that are issued owing to specific conditions or on presentation of appropriate proof.

Information hotline: Telephone +49 69 75 75-69 99, email: barrier-free@messefrankfurt.com
Are assistance dogs welcome?
IMEX welcomes all assistance dogs. No pets are permitted.
Where are the disabled toilets located?
Accessible toilets can be found at the front and back of Halls 8 and 9. Here’s a map of locations.

All of the accessible toilets on the exhibition grounds have been equipped with European disabled toilet locks. If you do not have a European disabled toilet key, please speak to the Hallmeister - located inside the entrance to Hall 8 - who will be able to unlock the toilet for you.
Are there quiet spaces?
The Be Well Lounge is on level 9.1 in Hall 9, away from the show floor. This is a device-free space where attendees can join meditation, breathing and relaxation sessions or just find some quiet time.

The IMEX-EIC People and Planet Village is in Hall 9. Attendees are welcome to use this space for quiet time when sessions are not taking place.

A Sensory Nook Pod will be located in the Village area, offering features that support people with neurodivergent needs. The Pod creates a space for people to self-regulate by removing over-stimulating sounds and providing sensitive lighting.

Nook Pods are also available for use in Hall 8 and in the Hosted Buyer Lounge.
Where can I find medical assistance?
There is a First Aid office outside the main entrance to Hall 8.
Are accessible hotel rooms for hosted buyers available?
All hosted buyer hotels have accessible rooms. If you require this, please contact: hosted@imexexhibitions.com
What services are not currently accessible?
Unfortunately, we’ve been unable to improve the accessibility of the following areas this year.
  • Catering trucks in Hall 9

  • Mini Pics

  • Lift access to the Press Centre without assistance

  • Internal shuttle buses
My question has not been answered
Please contact our operations team by telephone +44 (0)1273 224 958 or by email: operations@imexexhibitions.com who’ll be happy to assist you.
Whilst we may not always get it right, we’re doing our best to make continual improvements to the accessibility of our shows and we welcome your feedback. If we’re missing something, or you’d like to share ideas for improvement, please contact us at: operations@imexexhibitions.com
Visit our contact and help page for general information

Or call us on: 
+44 (0) 1273 227311
Roger Lehner
Roger Lehner
Senior Operations and Sustainability Executive
Laura Beattie
Laura Beattie
Operations Co-ordinator
Processing. Please wait.