Hosted buyer guides and help
Hosted Buyer Lounge
Exclusively for hosted buyers, our Hosted Buyer Lounge is designed to help you:
- Recharge, relax and refresh
- Catch up with calls and with fellow hosted buyers and to meet our friendly Hosted Buyer Team—there to answer any questions you have
Location: Hall 9, Messe Frankfurt
Open (to hosted buyers only) Monday - closed, Tuesday and Wednesday 8am - 5:30pm, Thursday 8am - 4:30pm
Free services: coffee and refreshments, snacks, Wi-Fi
Other services: Marketplace serving sandwiches, salads and desserts
![](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/MTcwNzgyMzQ3MTY1Y2I1MTZmZDQyNmU=.jpeg)
![Travel reimbursements explained](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/500x715/MTcwMTg3Nzk0NjY1NzA5OGJhNGI1MDM=.jpeg)
Travel reimbursements explained
Find out what we'll reimburse hosted buyers for, including reimbursement limits, what's not covered, submitting your travel reimbursement claim and payment.
more on reimbursements
![TRAVEL, TRANSFERS, ACCOMMODATIONS AND VISAS](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/500x715/MTY4MDY5NjExMTY0MmQ2MzJmZGMxOTc=.jpeg)
TRAVEL, TRANSFERS, ACCOMMODATIONS AND VISAS
Details on flights, accommodations, driving/ parking, extras, transfers and visas for hosted buyers.
See travel related info
![Hosted Buyer timeline](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/500x715/MTcxMzM1MjM1MDY2MWZhZTllN2IyOGY=.jpeg)
Hosted Buyer timeline
Discover key information and key dates on our hosted buyer timeline.
view timeline
![Terms and commitments](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/500x715/MTcwNDM3NjE3MzY1OTZiNzZkMzlmZjg=.jpeg)
Terms and commitments
Review our terms and commitments if you'd like to attend IMEX as a hosted buyer.
Review the T&Cs
![HOW TO VIDEOS](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/500x715/MTcwMTg3NzczMDY1NzA5N2UyNmY1NWQ=.jpeg)
![Webinars](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/500x715/MTcwMTg3Nzc5NDY1NzA5ODIyMzc5NWE=.jpeg)
How to book meetings at IMEX
Check our useful video guide to walk you through:
- Your show dashboard
- Accessing your schedule
- Adding blocks within your shedule
- Checking your Group appointments
- Making/ canceling and re-scheduling individual meetings
- Messaging
- Viewing the attendee list
- Attending exhibitor events to your schedule
![Sarah Arnold](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/280x280/MTY4ODA1MjQyMTY0OWRhMmM1YTliNDQ=.jpeg)
Sarah Arnold
Senior Hosted Operations & Travel Manager
![Alan Ford](https://di9mr54a05a64.cloudfront.net/api-imexexhibitions.expoplatform.com/image/280x280/MTY4ODA1MjM4NTY0OWRhMmExOThhODE=.jpeg)
Alan Ford
Operations Manager